B Faber

Following back up from my side.. the single thing I can think to suggest is to check if you've got a Tektronix Resource Manager running in your app tray.. (I believe thats the name, as opposed to VXI11 Server, which is only visible on some-oscillscopes directly).&#160; &#160;If you need to run an app as admin, linking into tekvisa, you may find you need to launch that resource manager as administrator as well.<br> <br> (I'm assuming you're running as a standard user and right-clicking to run your test app at admin level here).<br> <br> <br> <br> &#160;

All Tek hard drives, to my memory, have a system restore option available on bootup.<br> <br> In this case, the best remedy may be to system restore, then reinstall the firmware you require.<br> &#160;

Just to check, is this on an oscilloscope, or a PC?&#160; If its a scope, which model?<br> <br> Depending on mode and model, tekvisa speaks through some apps running in the system-tray that speak via shared-memory/pipe through to the scope.&#160; If one side or the other is a different user id, the permissions to access the pipes likely don't match and could cause failures.<br> <br> 'Just a guess at the moment though.&#160; That'd be specific to a specific configuration though.<br> <br> Let us know.&#160; Thanks!<br> Byron<br> &#160;

This sounds like the install somehow failed to complete.&#160; This may unfortunately require a call to support.&#160; &#160; https://www.tek.com/en/support/<br> <br> I did reach out to somebody internally but, the main contact lines should be able to get you fixed.&#160;&#160;<br> <br> The solution-path would depend on the specific model you have.&#160; The support teams should be able to get that information and get a solution for you.<br> <br> Byron<br> <br> &#160;