Tektronix Applications Expert

Your 2602 will need to be sent in for service. Please see below on how to proceed:

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request

Thank you for contacting our Tektronix support center for support with your MSO44. I checked the programmer manual for this API call and believe you will find the below command will satisfy your requirement. If this does not work of your need or additional help is desired please reach back out to us.

From Page 692 of the current MSO4-5-6 Manual:
https://www.tek.com/en/manual/oscilloscope/4-5-6-series-mixed-signal-oscilloscope-programmer-manual-5-series-mso

MEASTABle:ADDNew (No Query Form)
This command adds a new measurement results view table to the scope application. The results view table can be named through the argument sent to the command.

Group Measurement

Syntax MEASTABle:ADDNew

Arguments specifies a new measurement results view table to the scope application.

Examples MEASTABle:ADDNew "TABLE1" adds a new table view by name TABLE1.

If this happen after the install of 1.38.1, then please install 1.24.9. If the scope was working after the installation of 1.38.1, then a repair may be needed.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request

You will need to force update the firmware of the scope while the scope booted. This should restore the scope.

Thanks for contacting us,

It sounds like an MSO64B would be a good fit for these test requirements: https://www.tek.com/en/products/oscilloscopes/6-series-mso It does display an acquisition count so you can determine how many times the scope has triggered and you can also use features like the History Mode or Fast Frame segmented memory as well as more in depth programmatic control to have a good idea of what's going on each time it triggers. Feel free to reach out if you have any other questions or if you would like me to get you in touch with your account manager for sales details.

This item will most likely need to be sent in for repair. If you like you can review the service manual and see if this is an issue you can attempt to fix yourself.

Service manual:
https://www.tek.com/en/oscilloscope/mdo3000-mixed-domain-oscilloscope-manual/mdo3000

Service department for repair:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/rma-request
Email: rmarequest@tektronix.com

The best replacement for the TBS1104 would be the TBS2104B.

Could you try connecting to the following page? http://10.0.0.8/Tektronix/#/client/c/Tek%20e*Scope
If that does not work have you tried restarting the MSO54, then reconnecting?
Finally, have you successfully used e*Scope in the past?

For your request please contact our service team directly. Below you can find the contact information for our Service Department and someone will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/en/service-quote
Email: rmarequest@tektronix.com

Yes, it is recommended to remove the connections from Aux In, Aux Out, and Ref In.