4200 video output failure

Front monitor has failed, along with vga output to a working monitor. It was not connected to any probes at the time of failure. How do we fix this?

To resolve this, contact our service team directly. Below you can find the contact information for our Service Department and someone will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/en/service-quote
Email: rmarequest@tektronix.com

Calibration services for all other products:
Web: https://www.tek.com/fastquote
Email: mvs@tektronix.com

Hello,<br> The outputs of the switching matrix (<a href="http://clariusweb/LearningCenter/#showid/69604" tabindex=4>4200A-CVIV Multi-Switch</a>) are always open.&#160;When I open KCON and i validate the configuration i receive the following messages :<br> &quot;The preamp in slot 1 is past its calibration due date&quot;<br> &quot;The SMU in slot 1 is past its calibration due date&quot;<br> .<br> .<br> .<br> I receive this message for all the SMUs, CVUs and PMUs.<br> And, when i run self testing for SMU, CVU and PMU, the test finished seccussfully, but it is not the same case for the self testing for Keithley 4200A CVIV.<br> Can you suggest me a solution pelase?<br> Ayoub<br> <br> <br> &#160;

Ayoub,<br> <br> Your post seem off topic, so I created a different thread for managing 4200A-CVIV switch.&#160;&#160;<br> https://my.tek.com/tektalk/semi-para-analyzer/7654133b-38da-ed11-a81c-00224809317b<br> <br> Andrea<br> &#160;