MSO54 Firmware update failed, now what?

Attempted to update Firmware to version 1.24.9066196409, stopped at 10%, hung for ~20 mins, then went to main screen and appeared functional. ~20-30 mins later, restarted scope, came up with linux boot menu &amp; error, selected to boot, and displayed error once booted to main screen &quot;Non Repairable Error, Contact Tektronix support&quot;;<br> <br> Now the unit is doing the following.<br> Tries to boot up and first window shows &quot;Warning&quot;<br> CvpTester didn't run. It can be run manually /usr/local/tek/.cvptester [-manual]<br> <br> After that it will reboot again and boots to Ubuntu screen:<br> <br> Top screen title shows:&#160; GNU GRUB version 2.02 beta2-36ubuntu3.1<br> <br> Three options to select from:<br> 1. *Ubuntu<br> 2. Advananced options for ubuntu<br> 3. Windows recovery environment (loader) (on/dev/sdb1)<br> <br> When you Select 1 option. system reboots and goes to Tektronix splash screen then comes up with errors windows. &quot; TekScope Stopped, A system error has occurred Restart is required. If you continue to see this message contact your Tektronix service centerfor asssistance.<br> <br> Selecting Option 2 and 3 asks for a&#160; Username and Password. Which I do not know. If you hit enter with no info for both it reboots then Ubuntu screen options screen comes up again.<br> <br> Any Ideas on how to fix this would be great.

This sounds like the install somehow failed to complete.&#160; This may unfortunately require a call to support.&#160; &#160; https://www.tek.com/en/support/<br> <br> I did reach out to somebody internally but, the main contact lines should be able to get you fixed.&#160;&#160;<br> <br> The solution-path would depend on the specific model you have.&#160; The support teams should be able to get that information and get a solution for you.<br> <br> Byron<br> <br> &#160;