Tektronix Applications Expert

Please follow the shipping instructions below:

To ensure that your instrument arrives at our depot undamaged, it is important that you follow the steps listed below:

* Only package the instrument you have requested us to service. We do not require accessories, cables, power cords etc.
* Use a sturdy cardboard shipping carton that has not been previously used and is large enough to allow room for at least 3 inches of foam padding around the instrument.
* Secure the bottom flaps of your carton with tough packaging tape or box staples.
* Line the bottom and sides of the carton with plastic film specified for use with foam-in-place chemicals.
* Be aware of the possibility that your instrument is static sensitive. Do not use styro-foam in packaging your unit.

Tektronix will not return the units to the customer in the original manufacturing box, as the boxes were not designed for multiple use. To ensure ample and effective packaging, our Service Depots use a corrugated box with instant pack to protect the unit. As an exception, when customers send units in packing crates or non- disposable shipping containers, this is noted on the RMA and returned to the customer with the unit. By following these steps, you will prevent shipping damage to your unit.

Please do not send in accessories with your instrument(s) for service unless required. If you are unsure as to what should be returned for service please contact our Customer Care Center and one of our service professionals will assist you. Accessories, cables, cords "along for the ride" run the risk of damage in transit, or being disconnected from the instrument during service.

Also just a quick search on tek.com from ESD found the link below.
https://www.tek.com/en/manual/read-first
and
https://www.tek.com/en/manual/oscilloscope/eos-and-esd-prevention-system-for-tektronix-electrical-and-optical-sampling-modulesdsa8300-sampling

Hello,

In order to better assist you could you please answer the following questions.
Which version of SignalVu-PC are you currently using?
Have you tried unplugging and reconnecting the RSA?
Are you connecting to a USB 3.0 port?
When you plugged the instrument in to the computer did it provide you with any error notifications?
Lastly, is your computer recognizing the RSA? You can check for it under the USB controllers tab in Device Manager.

You can start with our comprehensive user manual can be found under the Help menu in SignalVu. The Getting Started section begins on page 18 and is quite helpful for new users.
https://www.tek.com/en/manual/spectrum-analyzer/signalvu-pc-rsa7100b

I would also recommend checking out this YouTube series that covers getting started with SignalVu-PC (the software that operates our RSA306B):
https://www.youtube.com/playlist?list=PLBfhD_4FPIYvlXXGJHZ-CYqvRAioEbZeP

You can save images, data, setups, and more by pressing File > Save As. To configure SignalVu to record and save data continuously open the recording menu by pressing Setup > Recording.

Since you are interested in tracking down interference I would recommend taking a look at the Mask Testing found under Tools > Mask Search. This allows you to define a mask and save data conditionally.

Please ensure that the DVPC-MREC license is installed. This is required to useboth RSA LiveVu1 and 2

If you are using the RMS measurement, you can gate the measurement to be between the cursors. To do this, push the button for More in the Measurement menu. Push this button until Gating is highlighted and then use the side-menu buttons to select Between Cursors.

The RMD2000 is supply depleted with no replacement.

Please see the export classification page on our ebsite. It that does not answer the question for you please email the compliance group directly.

https://www.tek.com/en/support/export-codes

TradeCompliance@Tektronix.com

Hello,

Just the inner knob part number is 366086502.

To order a part call 1-800-833-9200 opt 1.
Or send an email to buy@tektronix.com

Pan Zoom knobs scopes.
MDO3000
Pan knob for MDO3024 from service manual on tek.com
https://www.tek.com/en/oscilloscope/mdo3000-mixed-domain-oscilloscope-manual/mdo3000
Pan Outer knob (number 3 below) part number is 366-0858-00
-3 366-0867-01 1 KNOB, SHUTTLE SOFT TOUCH
-4 358-0883-00 1 BUSHING (JOG SHUTTLE KNOB)
-5 366-0865-02 1 KNOB ASSEMBLY, JOG
Note: manual says number 3 is part number 366-0858-00 which is part of the 366-0867-01

Below you can find the contact information for our Service Department and please send them serial number of your MDO3014 and they will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/rma-request
Email: rmarequest@tektronix.com

Below you can find the contact information for our Service Department and please send them serial number of your 2450 SMU and they will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/rma-request
Email: rmarequest@tektronix.com