Tektronix Applications Expert

This message usually appears when the scope is turned off with probes still plugged in and then the probes are removed before being the scope is turned on again. The scope will always attempt to recall the last setup, including probe setup information.

For the last part of your request, I am assuming that the message goes away after a few seconds and the scope stays on.

TimeView is the recommended software for use with the FCA3120. Here is the datasheet for this software: https://www.tek.com/en/datasheet/modulation-domain-analysis-software. Here is the download for the software and you will get the software free for the first 30 days: https://www.tek.com/en/support/software/demo/timeview-modulation-domain-analysis-software-30-day.

The soft case that is recommended for this product is no longer available. There is not a direct replacement for this product, but there is a similarly sized soft case that might work for you. This case is a little bigger than the other case and does not have the foam inserts that are in the other case.

For Hall Effect probes, the highest we have is 500A RMS (750A Peak) with the TCP404XL: https://www.tek.com/en/datasheet/ac-dc-current-measurement-systems

The only other option is the TRCP3000, which is AC only. It is a Rogowski architecture, not hall effect, so it cannot go down to DC. You can find the datasheet here: https://www.tek.com/en/datasheet/current-probes-0

Thank you.

Unfortunately it sounds like you'll need to send the instrument in for repair. Request an RMA here: https://www.tek.com/en/services/repair/rma-request

Unfortunately it sounds like you'll need to send the instrument in for repair. Request an RMA here: https://www.tek.com/en/services/repair/rma-request

Unfortunately, the Aux Out thresholds are fixed and you will not be able to output 5V from the Auxiliary port.

The 2230-30-1 should have included the cal certificate. We can get a copy if you provide the serial number.

We never offered a travel pelican case for the DSA8300 series. If you like, the data sheet provides physical characteristics information. Perhaps you could order a generic case and cut out foam to meet the dimensions?

The TBS2000B should give you slightly more data than what you see on the screen, but this would just be an extra second or so. We would need to do more troubleshooting to help you, but there should be a solution. Best way would be to send us the data you are saving along with a .set file of your current setup.

You can save waveforms in .csv format. Please see page 105 (PDF page 129) of the TPS2014 user manual linked below. This outlines how to save your waveforms in .csv format.

https://www.tek.com/en/manual/tps2000-series-0